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MyChart ® Epic Systems Corporation

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There's an App for that!

  • Use Texas Health Resources MyCare on-the-go on your iPhone, iPad, iPod touch or Android device. After your MyCare account is activated, visit the iTunes App Store or Android Market to download the MyChart app. Select Texas Health Resources as your provider, and enter your MyCare username and password. That's it!

MyCare Frequently Asked Questions

Enrollment Questions
What is MyCare?
Is there a fee to use MyCare?
Does my doctor offer MyCare?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyCare?
Why are certain test results not shared electronically via MyCare?
If some of my health information on MyCare is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyCare For My Family
Can I view a family member's health record in MyCare?
Can I ask questions regarding a family member from my MyCare account?
Can my spouse and I share one MyCare account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update email address or password?
Technical Questions
How is MyCare secure?
What is your privacy policy?
I was logged out of MyCare, what happened?
What do I need to use MyCare?
My access code does not work, what should I do?
Is my access code my user ID?
MyChart App For Smartphones
What is the new MyChart mobile app for MyCare?
How do I get the MyChart mobile app?
Is the MyChart mobile app secure?
What can I do on the MyChart mobile app?
What devices is the MyChart mobile app available for?

What is MyCare?

MyCare offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:

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Is there a fee to use MyCare?

MyCare is a free service offered to our patients.

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Does my doctor offer MyCare?

Click here for a list of doctors that currently offer MyCare. Physicians offering MyCare are being added frequently. If your physician is not on the list, please check back at a later date.

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How do I sign up?

Patients who wish to participate will be issued a MyCare activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.

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Who do I contact if I have further questions?

Please submit technical questions at our Contact Us page. We can handle most problems you might have with username, password, or activating your account within one business day. Please contact your primary care provider directly when you have questions about the content of your MyCare personal health record. Remember, MyCare's secure and protected Message Center feature allows you to communicate with your primary care provider for any non-urgent question.

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When can I see my test results in MyCare?

Your test results are released to your MyCare account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyCare?

Your provider is able to determine which types of test results are able to be accessed through MyCare. Further, tests of a very sensitive nature are not released to MyCare.

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If some of my health information on MyCare is not correct, what should I do?

Your MyCare information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyCare?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyCare account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyCare account?

MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyCare account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyCare account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. If you have problems with the password recovery feature, then please use our Contact Us page to report the problem. We can handle most problems you might have with username, password, or activating your account within one business day.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Please contact your clinic. They will verify your identity and provide you a new code.

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Where can I update my email address or password?

Log into MyCare and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyCare secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyCare is owned and operated by Texas Health Resources and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCare.

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I was logged out of MyCare, what happened?

We aim to protect your privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.

What do I need to use MyCare?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If your code has not expired and you are still having problems activating your account then please use our Contact Us page to report the problem. We can handle most problems you might have with username, password, or activating your account within one business day. If your code has expired, please contact your clinic and request a new MyCare activation code.

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Is my access code my user ID?

No, your access code is not your MyCare ID or password. You will use this code only once to log into MyCare for the first time. (The code will expire after you have used it or after 30 days). When you log into MyCare the first time, you will then be asked to create your own unique MyCare ID and password.

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What is the new MyChart mobile app for MyCare?

MyChart is a free app that gives you secure and convenient mobile access to many of your MyCare services, from your iPhone, iPad, iPod touch, or Android device. It is available from the iTunes App Store on your iPhone or iTunes on your computer, or Android Market.

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How do I get the MyChart mobile app?

You can download it from the iTunes App Store on your iPhone or iTunes on your computer, or from Android Market. It’s free. Search for “MyChart” and install it. Once installed, you will click on Texas Health Resources as your health care provider. You will then be prompted to enter your MyCare username and password. In order to use the mobile app, you must have an existing MyCare account.

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Is the MyChart mobile app secure?

Yes, the MyChart app uses the same security that mobile banking apps do. There is no sensitive data stored on the device’s memory. You must log-in each time with your MyCare username and password to verify identity.

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What can I do on the MyChart mobile app?

You can access many of the same features available on the Mycare website, such as:

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What devices is the MyChart mobile app available for?

The MyChart mobile app is available for the iPhone, iPad, iPod touch, and Android devices. Please visit the iTunes App Store or Android Market to get started.

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