What is MyCare?
MyCare offers patients personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can use the Internet to:
*These features are available if your physician offers MyCare at their clinic.
Is there a fee to use MyCare?
No, MyCare is a free service offered to our patients.
How do I sign up?
You may sign up for a MyCare account, during your clinic appointment or hospital admission. You will also be issued an activation code as part of your after visit summary or discharge instructions. If you were not issued an activation code, you may contact the MyCare help support at firstname.lastname@example.org or select the Contact Us link located on the home page and request to have an activation code provided to you.
Does MyCare have an Expiration date?
MyCare does not have an expiration date once it is activated. The activation code given when a patient is admitted or discharged from a THR facility does expire after 45 days, but the patient can choose the Contact Us or Help button to request a new activation code.
Do I need to sign up for MyCare each time I am admitted?
No, signing up for a MyCare account is a one-time occurrence. If a patient does not recall signing up for a MyCare account or their login information, the information can be retrieved by contacting the MyCare help support desk at email@example.com or select the Contact Us link located on the home page.
What do I need to do if I receive an Invalid Personal Information error?
This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located on the home page to notify the MyCare help support team and they will assist you.
Who do I contact if I have further questions?
Please submit technical questions at our Contact Us page. The MyCare team can assist you with retrieving usernames, passwords or activating your account within one business day. Please contact your primary care provider directly when you have questions about the content of your MyCare personal health record. Remember, MyCare’s secure and protected Message Center allows you to communicate with your primary care provider for any non-urgent questions.
When can I see my test results in MyCare?
Your test results will display in MyCare based on where you were treated:
*THR physician leadership has identified certain results that have been deemed sensitive.
Is MyCare only for Outpatient services or does it include Inpatient also?
It is available for both. Clinics that are part of the Texas Health Physicians Group or clinics that are considered Hospital Based Clinics have the ability to offer MyCare. All Texas Health hospitals offer MyCare both for the inpatient and emergency departments.
If some of my health information on MyCare is not correct, what should I do?
Your MyCare information comes directly from your electronic medical record at your doctor’s office. If your doctor is a MyCare provider, you can request to have your health issues, allergies, medications or demographic information updated through your MyCare account. A request will be sent to your physician’s clinic and they will discuss your request during your next appointment.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyCare should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
Am I able to print from MyCare?
If you are connected to a printer, you can print all documents from your MyCare account. If you wish to print your lab results, select the “View Dates as Rows” option which will move the dates of your results over to the side where they will be viewed as rows instead of columns. This will allow all your results to be included when they are printed.
Can I view a family member's health record in MyCare?
Yes you can. This is called proxy access and allows a parent (or guardian) to log into their personal MyCare account, and then connect to information regarding their family member or child. Proxy access is important for a variety of reasons. Minor children, under the age of 15, are not legally allowed to view their medical information online. Accordingly, a parent or guardian must use proxy privileges to view the child’s record via MyCare.
Proxy access is set up once the appropriate forms are completed & submitted to firstname.lastname@example.org or mailed to: MyCare Team – Texas Health Resources, 600 E Lamar Blvd – Suite 301, Arlington, Tx 76011. The forms can also be faxed to (682) 236-7126
Can I ask questions regarding a family member from my MyCare account?
MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyCare account.
I forgot my password. What should I do?
Click the "Forgot password" link on the sign-in page to reset your password online. If you have problems with the password recovery feature, then please use our Contact Us page to report the problem. We can handle most problems you might have with username, password, or activating your account within one business day.
Can you send me a new access code as I have lost it, let it expire or did not receive it?
You can select the Contact Us link from the main MyCare sign in page to request a new activation code if your code has been misplaced or has expired.
Where can I update my email address or password?
Log into MyCare and from the left menu, select the My Account link and select the Change Password link from the drop down menu of options.
How is MyCare secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged onto our website.
MyCare is owned and operated by Texas Health Resources and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCare.
I was logged out of MyCare, what happened?
We aim to protect your privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.
What do I need to use MyCare?
You need to access to a computer connected to the internet and an up-to-date browser (such as Internet Explorer, Mozilla Firefox, or Google Chrome)
My access code does not work, what should I do?
For your security, your access code expires after 45 days and is no longer valid after the first time you use it. If your code has not expired and you are still having problems activating your account then please use our Contact Us page to report the problem. We can handle most problems you might have with username, password, or activating your account within one business day. If your code has expired, please use our Contact Us page to request a new MyCare activation code.
Is my access code my user ID?
No, your access code is not your MyCare ID or password. You will use this code only once to log into MyCare for the first time. (The code will expire after you have used it or after 45 days). When you log into MyCare for the first time, you will then be asked to create your own unique MyCare ID and password.
What is the new MyChart mobile app for MyCare?
MyChart is a free app that gives you secure and convenient mobile access to many of your MyCare services, from your iPhone, iPad, iPod touch, or Android device. It is available from the iTunes App Store on your iPhone or iTunes on your computer, or Google Play Store.
How do I get the MyChart mobile app?
You can download it from the iTunes App Store on your iPhone or iTunes on your computer, or from Google Play Store. It’s free. Search for “MyChart” and install it. Once installed, you will click on Texas Health Resources as your health care provider. You will then be prompted to enter your MyCare username and password. In order to use the mobile app, you must have an existing MyCare account.
Is the MyChart mobile app secure?
Yes, the MyChart app uses the same security that mobile banking apps do. There is no sensitive data stored on the device’s memory. You must log-in each time with your MyCare username and password to verify identity.
What can I do on the MyChart mobile app?
You can access many of the same features available on the Mycare website, such as:
What devices is the MyChart mobile app available for?